Covenant Health

Senior Application Analyst, IT Revenue Cycle Support

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

Under general direction, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues. Passionate about technology in healthcare? We are excited to announce an opening on the Revenue Cycle Team at Covenant Health where you can put your technical skills to work while working for an organization who puts the patient 1st and provides excellence in everything they do. The Revenue Cycle Application Analyst position will be responsible for proactively supporting applications in use at Covenant Health hospitals and their associated clinics. The ideal candidate will have an understanding of Revenue Cycle Acute Care workflows, be able to troubleshoot failures between integrated applications, and identify improvement opportunities by working with multi-disciplinary analysts within the organization. This candidate must be a self-starter, highly organized, detail oriented and self-disciplined with the ability to work within all levels of Covenant Health.

Familiarity with the following is a plus:
-Patient Access 
-HL7 Integration

-Acute registration workflow

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Formulate / define solution scope and objectives based on user needs. Devise / modify solutions to solve highly complex problems considering technical environment and business needs.
• Prepare detailed specifications from which applications may be configured, tables built, scripts or programs written.
• Analyze and revise existing system logic difficulties and document as necessary.
• Build and maintain application integration points.
• Lead application software version upgrades and modifications.
• Assist in establishing systems analysis, programming, and computer operations priorities in order to provide effective service to all application users.
• Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Work directly with users of data to resolve data conflicts and inappropriate data usage.
• Oversees a small project or phases of a larger project. Responsible for coordinating activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
• Document specifications including job flows and data flows.
• Develop and maintain deep understanding (application and technical environment) of products in order to effectively support customers,
• Work with Vendors to design and code enhancements to applications.
• Act as customer advocate with Vendor development.
• Identify opportunities for effectively satisfying enterprise information needs through automation.
• Provide reports, information, and data files.
• Other duties/projects as assigned.

Minimum Education:

AS in computer-related field or equivalent combination of education and experience 

Minimum Experience:

Minimum of six (6) years Information Systems or relevant functional area. Requires demonstrated deep understanding of technical computer operations in a client/server environment (for assigned applications).  Two (2) years of IT project management experience.

Familiarity with the following is a plus:
-Star Patient Accounting
-HL7 Integration

Licensure Requirement: Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned  applications.