Covenant Health

Health Unit Coordinator, Critical Care Unit

Full Time, 72 hours per pay period, Night shifts

Parkwest Overview:

Parkwest is West Knoxville’s premier medical facility and a top-performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. Annually Parkwest is recognized by U.S. News & World Report as one of Tennessee's “Top 10” hospitals.

2 Riverstone, Critical Care Unit:

Parkwest Critical Care Unit (CCU) is located on the second floor of Parkwest Medical Center’s main hospital. As one of the area’s top-performing heart hospitals, we take great pride in providing exceptional care and timely treatment to our patients.

The CCU is a 30-bed department comprised of 20 medical, surgical, neurological, and renal beds and 10 dedicated Cardiovascular Intensive Care (CVICU) beds. The department is a locked unit for the safety and privacy of our critically ill patients. We specialize in high-level care to critically ill patients with life-threatening conditions, including Continuous Renal Replacement Therapy (CRRT). Our CVICU specializes in the care of patients requiring Coronary Artery Bypass Graft (CABG) procedures, Impellas, and Intra-aortic Balloon Pumps (IABP).

We follow a 12- hour shift, weekends/holidays on a six-week schedule. Team members utilize a self-scheduling model, and employee requests are then used during the scheduling process to balance and coordinate with the department’s needs.

We pride ourselves in fostering a culture of positivity, teamwork, and always putting our patient’s needs first.

Position Summary: 

Provide clerical and secretarial services to the nursing unit.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

• Performs clerical duties related to procedures such as admission, discharge, transfer, and death.
• Ensures STAT orders are brought to the attention of licensed nursing personnel.
• Transcribes physician’s orders accurately and in a timely manner and notifies consults as ordered.
• Requisitions supplies and equipment, maintenance and repair services, and prepares related forms. Keeps unit stock and equipment inventories at appropriate levels.
• Answers telephone and intercoms; relays and documents messages. Helps to ensure that follow-up to patients request is timely.
• Assists physicians in obtaining reports from lab, radiology, etc.
• Schedules patient tests, diagnostic procedures, and doctors appointments for patients as requested.
• Organizes patient charts in proper sequence. Labels and replenishes all necessary forms.
• Employ all established infection control policies including standard precautions, transmission based isolation precautions, OSHA standards, safety measures and proper body mechanics in performance of job.
• Act as preceptor to HUC I.
• If not a CNA, must demonstrate competency as a Patient Care Assistant by completing the Patient Care Assistant training class within Covenant. Must also have six or more (6+) months of full time work in a HUC I role.
• Obtains patient records from other facilities.
• Manages patient flow via flowboard if applicable.
• Assures appropriate discharge disposition in electronic medical records
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:          

Must be a CNA, MA, or EMT at the time of hire or be a HUC I, PCA, CNA, MA, or EMT with six or more (6+) months of experience at a Covenant Health facility and complete the Covenant Health’s Patient Care Assistant training protocol OR For HUC II working in Cardiac Areas- completion of Apex modules 1-6 and/or telemetry class completed prior to hire or placement in a HUC II role.

Licensure Requirement:      

External new hires must have CNA certification.