Covenant Health

Job Title
Parkwest Medical Center
Department Name


Parkwest MC logo 2020rev




PRN/OCC, Hours and Shifts vary


Parkwest Overview:

Parkwest is West Knoxville’s premier medical facility and a top-performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. Annually Parkwest is recognized by U.S. News & World Report as one of Tennessee's “Top 10” hospitals.


Position Summary:

Under the direction of the Safety Director, is responsible for coordinating the activities of the Dispatchers, through documenting and dispatching all incoming calls. Provides leadership and direction for the Dispatchers and assists in ensuring compliance with all policies and procedures relating to security.


Recruiter: Jason Shubert || || 865-374-5393



  • Handles telephone/radio communication with internal and external agencies during emergency situations.
  • Responsible for operating, monitoring, and inspecting of the following equipment: radio base station and radios, video cameras, emergency alarms, fire alarms, elevator alarms, security alarms, parking gates, recorder, and access control system other miscellaneous equipment.
  • Answers all incoming requests via telephone, radio, computer e-mail, patient care system, or intercom.
  • Provide information and direction to staff, patients, and visitors entering the work area or via phone, and provides proper temporary identification when necessary.
  • Documents all requests on log, radio dispatches call to officer, records time of arrival and time completed, along with any pertinent information.
  • Maintains a log of names of all employees’ present.
  • Handles confidential information in an appropriate manner.
  • Completes departmental reports as requested.
  • Maintains a clean and orderly work area.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned


Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:

Must be 18 years of age or older.


Ability to answer multi-line telephone. Dispatch hospital resources (security, engineering, shuttles, and emergency mgmt.) to calls for service at on and off campus locations by a multi-channel two way radio PC Console system. Knowledge of Microsoft Office, Libra Office and SharePoint. Use web based facility work order system. Use of vendor software to monitor the facility electronic entry / exit door locking system. Ability to enroll and delete users from the electronic entry / exit door locking system. Monitor Duress, Presence and Code Blue devices for visual and audible notification – requiring the appropriate responder to be notified. Respond to visual and audible notification system for Fire Alarm, Generator, and Medical Gas System. Make Overhead Public Address Announcements providing specific instructions in a clear voice throughout the campus. Use text messaging software to send facility wide alert notification. The dispatcher provides direction to callers by transferring calls to patient rooms or hospital departments. Individual will be required to pass a qualification class to function as a Remote Monitoring Attendant for the facility boiler system.


Licensure Requirement:



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