Covenant Health

Job Title
Cumberland Medical Center
Department Name




Front Desk Receptionist, Wellness Center 

PRN/OCC, Hours and shifts vary, Includes occasional Saturdays

Position is located in Fairfield Glade


Covenant Health is the region's top performing healthcare network. Each of our more than 10,000 employees, physicians, and volunteers are unified by one covenant: to put our patients first every day, to strive for excellence in everything we do, and to make Covenant Health the first and best choice in our region


Cumberland Medical Center is a 189-bed hospital in Crossville, Tennessee, with more than 650 employees and 175 active physicians. It offers a full range of specialty services, including cardiology, gastroenterology, surgery, orthopedics, maternity services, cancer care, and advanced wound care.


    • Emergency Department: 24 emergency beds       
    • Intensive Care Unit (ICU): 12 ICU beds
    • Labor & Delivery: 12 LDRP suites
    • Med/Surg: 37 beds
    • Surgery: 9 operating room surgery suites
    • Telemetry: 37 beds  

Fully accredited by the Joint Commission, Cumberland Medical Center is an acute care hospital offering all private patient rooms as well as specialized services not usually found in the rural medical system.


For seriously ill patients, advanced medical and surgical care is provided at CMC including telemetry monitored beds and an intensive care unit. Additionally, Cumberland Medical Center offers an outpatient imaging center, same day surgery unit, cardiac and pulmonary rehab programs, a sleep disorder center, breast center, cancer center, and hyperbaric medicine and wound center.


"Cumberland Medical Center offers a unique, family-oriented healthcare setting in a rural environment. We strive to deliver exceptional care to our patients, their loved ones, and each other. We look forward to welcoming team-focused people to grow their careers with us!" - Chief Nursing Officer, Cumberland Medical Center


Positon Summary: 

Greets, assists and directs all incoming telephone calls, visitors and other customers.


Recruiter: Brittany Partello || || (865) 374-5363


  • Answers telephones, routes callers, takes messages and provides routine information to callers in a courteous and professional manner.
  • Greets customers, visitors and/or patients and provides direction. Ascertains the nature of their business; assists visitors and other customers to various locations on the FSW campus when appropriate.
  • Responds immediately to requests, inquiries and concerns. If cannot satisfy the member, finds the appropriate person who can.
  • Checks each member and guest into the Center. Distributes keys, towels and other equipment as needed. Provides guests with guest registry for signature. Receives payment and rings into register. Retrieves and folds towels on an on-going basis.
  • Reviews "staff notes" book daily to keep informed of changes in classes, programs, leagues and special activities scheduled for the day. Posts changes in schedule.
  • Knowledgeable of staff members names and the departments they work.
  • Uses the established sign-up system to reserve racquetball, squash and tennis times for members, guests and staff.
  • Manages program enrollment and money transactions such as guest fees, personal fitness trainer fees, membership dues and tennis lesson fees. Places monies in appropriate accounts.
  • Displays a willingness to help at all times especially during peak periods. Cooperates in maintaining cleanliness and safety of front desk.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. 
  • Performs other duties as assigned. 


Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:         



Licensure Requirement:      



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