Covenant Health

Job Title
Patient Service Rep II
Covenant Medical Management
Department Name


Covenant Medical Group-5.8.23




Patient Service Representative, Cumberland Neurology Group

Full-time, 80 hours per pay period, Day shift


Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.


Position Summary:

Provide administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collect and process encounter form data. Collect and total outstanding balances and payments for services rendered. Balance work and computer at end of day. 


Recruiter: Sarah Grey || || 865-374-5271


  • Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
  • May answer telephone calls and route accordingly.
  • Receive and record changes in patient information.
  • Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
  • Insure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
  • Responsible for scheduling appointments for return visits and end of day procedures and balancing.
  • Compiles data for the billing personnel.
  • Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
  • Attend meetings as required and participates on committees as directed.
  • Perform other duties as assigned or requested.
  • Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.


Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:

One (1) year customer facing/customer service and/or medical office experience preferred.  Must have excellent communication skills.


Licensure Requirement:



For information on Cumberland Neurology Group:




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