Team Leader Registration, Admitting & Registration
FullTime, 80 Hours Per Pay Period, Day Shift
Parkwest is West Knoxville’s premier medical facility and a top performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21 Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.
Admitting & Registration :
Our friendly and courteous registration staff is here to serve the patients’ registration needs whether the patient is here for a simple lab test, diagnostic testing, surgery, or inpatient services. Registration Specialists are most often the patients’ first contact. They are responsible for obtaining patient demographics, validate the patients’ identification, and verify insurance benefits. Our staff collects financial information so we may accurately bill the patient or their insurance for services rendered. The Registration Department has three areas which are Emergency Department Registration, Outpatient Registration and Pre-registration/Insurance Verification.
Our staff receive on-going training for the 11 different systems that are currently being used. We are always looking for improvement from our patients and employee feedback. Our vision is to strive for excellence in quality, efficiency, and provide the highest customer service for all patients.
Provides daily support for Inpatient/Outpatient Registration area. Assists in providing leadership to personnel within the department to ensure that all duties are performed accurately and efficiently. Serves as contact for physicians and their staff, nursing managers and other hospital departments. Monitors work product to ensure accuracy rates are maintained. Assists in communicating educational opportunities to staff. Participates in the interview process to recruit and select competent staff. Ensures that adequate productivity and positive morale exist within the department. Serves as a resource for questions related to HIPAA. Effectively communicates bed placement issues with appropriate supervisor. Serves as front line leader and supports Covenant Health’s goals
If you have any questions please contact Recruiter Jennifer Gordon || 865-374-8107 || jgordon2@CovHlth.com
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Minimum Experience: Two-Three (2-3) years of experience in Registration area. Knowledge of third party payers and insurance verification required.
Licensure Requirement: None
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