Covenant Health

Service Coordinator, Emergency Room

$5,000 Sign-on Bonus for Experienced RNs

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Parkwest is West Knoxville’s premier medical facility and a top performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21 Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Emergency Room:

Parkwest Medical Center has a very fast-paced, high-energy, busy, 39 bed emergency room.  We see a wide range of patients on a daily basis, averaging 140 per day.  It is a very broad spectrum and a continuum of care.  We currently use self-scheduling, but hold staff to the requirement of three 12 hours shifts per week.  We also rotate every other weekend and every other Monday.  

Position Summary:

Provides leadership and oversight for specialty area.  Acts as a resource for the specialty area.

Contact Jason Shubert if you have any questions 865-374-5393, jshuber1@covhlth.com 

• Develops service goals.
• Responds to specialty/emergency/needs as needed.
• Functions as a resource person and team leader.
• Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served.
• Evaluates service inventory and adjusts.
• Orders specialty items.
• Serves as liaison with medical staff and other customers.
• Serves as expert, resource, and consultant for specialty area.
• Coordinates maintenance of service equipment.
• Maintains proficiency for specialty area.
• Researches alternatives for usage of equipment/instruments.
• Provides feedback (verbal and written) on staff performance.
• Refers personnel conflict management to supervisor, manager, or director.
• Develops and implements educational training programs for personnel.
• Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).
• Recommends staff assignments to provide optimal customer satisfaction.

• Identifies learning needs with staff.
• Monitors schedule in advance to prevent conflicts and coordinates needs.
• Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).
• Researches and submits proposed budget purchase items each year and as needed.
• Maintains/updates specialty charges.
• Maintains, develops, and updates specialty surgeon preference cards.
• Develops specialty instrumentation trays and procedural packs.
• Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.
• Provides at least eight (8) credit hours of in-service per year.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Minimum of four (4) years professional experience.

Licensure Requirement:

Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).