Covenant Health

Patient Account Representative

Covenant Health Corporate
Department Name




Patient Account Representative

Full Time, 80 Hours Per Pay Period, Day Shift 


Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.


Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 


Position Summary: This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department.  Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned.  All work shall be completed in a timely and accurate manner.  The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues.  A Level II has the ability to handle and resolve complex issues with little or no supervision resulting in the correct outcome.


  • Assists Collection Supervisor to recognize and identify issues pertaining to the working of accounts.
  • Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
  • Demonstrates knowledge of State and Federal regulations, HIPAA guidelines, HCFA guidelines, TennCare guidelines and other Third Party Payer requirements assuring departmental compliance.
  • Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
  • Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
  • Demonstrates an ability to understand the payer requirements of insurance carriers.
  • Demonstrates an understanding of all patient information from the facilities and the specifics of each follow-up to ensure appropriate reimbursement is received.
  • Professionally deals with patients/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills.
  • Communicate effectively with patients/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills.
  • Consults and works collaboratively with Supervisors, Co-Workers, Department management, and other facility personnel, effectively performing tasks of position.
  • Attends meetings as required and participates on committees as directed.
  • Perform other duties as assigned or requested.
  • Promotes good public relations for the department ad the facilities, adhering to desired behaviors.
  • Participates freely in intradepartmental quality improvement activities whenever called upon to do so.
  • Provide assistance to new employees.
  • Attends required In-Service training as scheduled.
  • Attends monthly staff meetings and participates in discussions regarding work performance and departmental/facility updates.
  • Supports, models and adheres to desired behaviors of the KBOS Constitution for caring which are; build a trusting environment by listening with a open mind and valuing different opinions; asking questions for understanding and allowing others to speak openly, do not gossip or criticize people behind their back, resolve conflicts, notice and express appreciation for good work and respect differences by listening with a open mind.
  • Demonstrates promptness in reporting for and completing work, ensuring follow-through on assigned tasks.
  • Follows protocols as established by the department.
  • Demonstrates initiative in increasing skills and attends training programs as available.
  • Utilizes resources available appropriately, i.e. use of equipment and supplies.


Minimum Education:







Minimum Experience:








Licensure Requirements:


Physical Requirements:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.


One to Two (1-2) years’ experience in health care is preferred. Computer experience is required. Knowledge of medical terminology, claims submission, customer service is preferred.  Expected to perform adequately within the position after working at least three (3) to six (6) months on the job. Must be familiar with insurance plans and requirements and collection practices e.g. Fair Debt Credit and Collection Act.




Type D


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