Manager IT Technical Services

Full-Time, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. 

Position Summary: 

The Systems Manager is accountable for IT Systems Management operations in the enterprise.  This individual will have a diversified background of technical infrastructure leadership experience, demonstrate a commitment to an inclusive team approach on every level, have a history of project management acumen, with excellent vendor management skills.  Additionally, the successful candidate will exhibit a superior, service-oriented approach to IT Systems Management.  As a member of the IT leadership team, the role contributes to the development and execution of Technical Services strategy and ensures its alignment with the enterprise's IT and business strategy and the delivery of capabilities required to achieve business success.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-835-3727

In addition to traditional Systems Management, this position also manages the following:

• • All Server Operating Systems, including Windows, Linux, and Unix
  • Oversight responsibility for Windows domain standards, including coordination with Field Services for workstation configuration standards
  • Email services
  • Inventory management (roughly 2,000 servers)
  • Software management - deployments, upgrades, version management
  • License management
  • Virtualization standards and delivery of services
  • Storage standards and delivery of services
  • Security compliance
  • Standardization compliance
  • Patch management

Minimum Education:   Bachelor's degree in business administration, computer science, or information management. Alternatively, related field, equivalent work experience, and or certification will be considered. Masters level education preferred.           

Minimum Experience:     Eight (8) years of increasing responsibility in related work experience is required. Supervisory and IT project management experience required. Experience in healthcare environment preferred. 

Licensure Requirement:    Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.