Covenant Health

Patient Account Rep

Covenant Health Corporate
Department Name


Covenant Health



Patient Account rep II

Full Time, 80 hours per pay period, Days



Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. 



Position Summary: 

This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department.  Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned.  All work shall be completed in a timely and accurate manner.  The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues.  A Level II has the ability to handle and resolve complex issues with little or no supervision resulting in the correct outcome.



Recruiter: Kathleen Rice || || 865-374-5391



  • Assists Collection Supervisor to recognize and identify issues pertaining to the working of accounts.
  • Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
  • Demonstrates knowledge of State and Federal regulations, HIPAA guidelines, HCFA guidelines, TennCare guidelines and other Third Party Payer requirements assuring departmental compliance.
  • Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
  • Adheres to established departmental policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards.
  • Does not promote or participate in solicitation during working hours within the department.
  • Proactive in performing additional tasks necessary to meet department responsibilities and needs.
  • Proficient and knowledgeable in all aspects of job duties in their relative area.
  • No current disciplinary action as a PAR Level I.
  • Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.


Minimum Education:           None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:          Two to three years’ (2-3) experience in health care is required. Computer experience is required.  Knowledge of medical terminology, claims submission, customer service is preferred.  Expected to perform adequately within the position after working at least thee to six (3-6) months on the job.  Must be familiar with insurance plans and requirements ad collection practices e.g. Fair Debt Credit and Collection Act.


Licensure Requirement:       None.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed