Covenant Health

Job Title
Thompson Oncology Group
Department Name


 Thompson Oncology Group


Registered Nurse (RN) Clinic & Infusion Center Supervisor, Medical Oncology-Thompson Cancer Survival Center West

Full Time, 80 Hours Per Pay Period, Day Shift 

(Supervisor will work primarily at West but will also have clinical supervision responsibilities at Oak Ridge. Some local travel is required.)


Thompson Oncology Group Overview:

The healthcare professionals at Thompson Oncology Group are leaders in cancer care. Our physicians have access to proven drug-based treatments and the latest clinical trial medicines to assure each patient receives the most effective treatment. Locations include Knoxville, Maryville, Morristown, Oak Ridge, Sevierville, Harriman, and Lenoir City.


Position Summary: The Regional Oncology/Hematology Clinic & Infusion Center Operations Supervisor reports to the Regional Oncology/Hematology Clinic & Infusion Center Operations Manager is responsible for the day-to-day leadership of multiple Physician Oncology Clinics and Hospital-based Infusion Centers ensuring the delivery of high quality, accurate, and safe oncology and hematology care. This supervisor will also be able to perform all front line job duties within his/her scope, and fill in as needed.


If you have any questions please contact Recruiter: Kimberlin Woods || 865-374-5403 || kwoods8@COVHLTH.COM  


  • Assists the Operations Manager as needed with staffing, scheduling and flow of the Physician Oncology & Hematology clinics and Hospital-based infusion centers to ensure a safe environment and quality patient care.
  • Performs staff/physician rounding to support communication of TCSC & TOG goals and priorities, shares information, and solicits feedback.
  • Reviews with Operations Manager, Patient Experience results and participates in the development of action plans for improvement in collaboration with staff and physicians.
  • Communicates with Operations Manager any identified clinic and infusion center staffing needs.
  • Assists Operations Manager with interviewing, selecting, hiring, orienting, and training employees for physician clinics and infusion centers.
  • Assists Operations Manager with establishing and evaluating core competencies for all administrative and clinical staff (within the scope of the supervisor).
  • Supervises and evaluates performance of staff annually in conjunction and under the direction of the Operations Manager. Acknowledges and commends high-performing staff and appropriately applies disciplinary measures as necessary. Serves as a role model for staff.
  • Works with the Operations Manager to ensure appropriate staffing mix and allocation of staff in administrative services, clinics, and infusion centers.
  • Develops an understanding of workload ratios, individual team member skills related to competency, and the formation of optimal teams in order to provide top quality customer care.
  • Communicates with Operations Manager any staff learning needs and ensure team development of all clinical and non-clinical staff.
  • Effectively manages time and meets assigned deadlines. Plans, organizes and coordinate activities within areas supervised.
  • Collaborates with other medical disciplines, departments, and physician offices to ensure efficient and timely coordinated patient care as needed.
  • Works with the Operations Manager to ensure clinics and infusion centers administrative and clinical staff collaborate with and support the business office to ensure timely and accurate pre-authorizations, initial collections of co-pays, and billing of claims.
  • Ensures collection and assembly of patient demographic, medical, and payer information; documentation of all medical services provided to patients as part of the patient’s medical record and for the purpose of appropriately billing the patient and/or his or her payer(s).
  • Ensures efficient and timely billing and collection process. Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
  • Performs time edits as needed in Kronos.
  • Works with the Operations Manager to develop, evaluate and improve quality and performance indicators.
  • Collaborates with the Operations Manager to develop, review and revise policies and procedures for the clinic to ensure compliance with Safety, Joint Commission, CLIA, OSHA, Infection Prevention and other regulatory/accrediting agencies and any applicable state laws.
  • Maintains operational reports, records, and collects statistical data for administrative and regulatory purposes.
  • Develops and directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies using preferred vendors.
  • Collaborates with vendors, contractors, building maintenance, and others that interact with the clinics and infusion centers.
  • Attend meetings and actively participate on interdisciplinary committees as needed.
  • Demonstrates knowledge of current issues related to cancer and patient care.
  • Exhibits a high level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency.
  • Local travel required.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.


Minimum Education: None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.


Minimum Experience: One year experience in related health field. Preference may be given to individuals with experience in an oncology practice setting. RN experience required. Oncology or Leadership (charge nurse, team lead, business supervisory or management, educator) experience preferred.


Licensure Requirement: Must have and maintain a valid Tennessee RN license. Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed