Covenant Health

IT Communications Support Analyst Sr.

Full-Time, 80 Hours per pay period, Day Shift

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. 

Position Summary:

Under direct supervision, responsible for monitoring, administering, and troubleshooting the telecommunications network and working with end users and other IT support groups to provide consistent, high quality voice communication. 

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-835-3727

• Monitors and troubleshoots all paging and cellular equipment as well order equipment as needed.
• Prepares, maintains and reconciles all billing reports.
• Updates internal online paging database and prepares corporate phone and voicemail directories.
• Updates all employee information in internal database and produces a monthly Telecom invoice for all users.
• Support day-to-day operation and maintenance of Telephone circuits, voicemail sub accounts, long distance access codes and local and long distance services.
• Provides customer training of the telecommunications features and functionality.
• Filters all tickets, work orders and requests and escalates all others as appropriate.
• Assists staff and senior level employees with IT projects for facilities as requested.
• Local travel required.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:   

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.

Minimum Experience: 

None specified; preference may be given to individuals with experience in communications administration. 

Licensure Requirement:   

Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage.  Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.