Patient Account Representative

Full Time, Day Shift - 80 Hours per pay period

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

Position Summary: This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department. Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned. Will be working with refunds to both insurance companies and patient accounts. All work shall be completed in a timely and accurate manner. Will review and determine what needs to be done to resolve credit balances. Attention to details and computer skills are preferred.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || (865) 835-3727

• Assists Supervisor to recognize and identify issues pertaining to the working of accounts.
• Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
• Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Demonstrates an ability to understand the payer requirements of insurance carriers.
• Communicate effectively with patients/public, co-workers, physicians, facilities, agencies and/or their offices, and other facility personnel using verbal, nonverbal and written communication skills.
• Consults and works collaboratively with Supervisors, Co-workers, Department Manager, and other facility personnel, effectively performing tasks of position.
• Participates freely in intradepartmental quality improvement activities whenever called upon to do so.
• Provide assistance to new employees.
• Attends required In-Service training as scheduled.
• Demonstrates promptness in reporting for and completing work, ensuring follow-through on assigned tasks.
• Follows protocols as established by the department.

Minimum Education:  None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:  One to Two (1-2) years’ experience in health care is preferred. Computer experience is required. Knowledge of medical terminology, claims submission, customer service is preferred.  Expected to perform adequately within the position after working at least three (3) to six (6) months on the job. Must be familiar with insurance plans and requirements and collection practices e.g. Fair Debt Credit and Collection Act.

Licensure Requirement: None