Patient Account Representative
Full-Time, 80 Hours Per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees. Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
This position primarily works to resolve patient accounts through effective insurance claim follow-up, as defined by the department's established policies and procedures. Responsibilities include review of billed claims for timely and accurate payment. Employees use phones, internal computer systems, web-based insurance company applications, and correspondence in the performance of job functions. Tasks in this role require attention to detail, time management, and the ability to work independently. Timely, accurate follow-up of hospital accounts is essential to ensure payment and prevent denials from insurance companies. Employees in this role work independently as assigned and must meet productivity expectations.
This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department. Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned. All work shall be completed in a timely and accurate manner.
Recruiter: Kathleen Rice || email@example.com || 865-368-7313
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Two to three years’ (2-3) experience in health care is required. Computer experience is required. Knowledge of medical terminology, claims submission, customer service is preferred. Expected to perform adequately within the position after working at least thee to six (3-6) months on the job. Must be familiar with insurance plans and requirements ad collection practices e.g. Fair Debt Credit and Collection Act.
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