Covenant Health

Job Title
Patient Account Rep II
Covenant Health Corporate
Department Name





Patient Account Representative

Full-Time, 80 Hours Per Pay Period, Day Shift


Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.


Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 


Position Summary:

This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department.  Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned.  All work shall be completed in a timely and accurate manner.  The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues.  A Level II has the ability to handle and resolve complex issues with little or no supervision resulting in the correct outcome.



Responsibilities include review of insurance and patient overpayments for timely and accurate resolution of credit balances. Serve as a liaison between patients, hospital, outpatient clinics & insurance companies. 


Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:

Two to three years’ (2-3) experience in health care is required. Computer experience is required.  Knowledge of medical terminology, claims submission, customer service is preferred.  Expected to perform adequately within the position after working at least thee to six (3-6) months on the job.  Must be familiar with insurance plans and requirements ad collection practices e.g. Fair Debt Credit and Collection Act.


Licensure Requirement:



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