Release of Information Specialist
Full Time, Day Shift, 80 Hours Per Pay Period
Covenant Health Overview:
Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.
Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
It is the role of the Release of Information Specialist to serve within the Health Information Management Administration Call Center. The HIM Administration Call Center is responsible for telephone reception and facsimile requests of medical records for multiple Covenant Health facilities. The use of proper customer service and phone etiquette is required. Their primary responsibility is to assist the caller or requester with release of information regarding continuity of care and questions regarding health information. These duties are associated with the responsibility to protect the medical record from improper release. The specialist is expected to release the record to the requestor after validation of a proper authority. The Release of Information Specialist is expected to respond to unlimited and unpredictable volumes of calls on a daily basis, 24 hours each day, while maintaining ROI accuracy. Process accuracy is governed by HIPAA & HITECH Guidelines, State and Federal laws, and Covenant Health Policy and Procedures. With a staffing requirement of seven days a week, 24 hour coverage, a limited number of ROI Specialists are given home access.
None specified. Will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.
Some college preferred with experience in HIPAA and HITECH. Must be computer proficient. Must possess a desire to provide excellent customer service and have strong interpersonal skills. Must possess good decision-making skills and be able to work independently. Must be detail oriented, highly organized and capable of multi-tasking.
Registered Health Information Technician preferred, but not required.
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