Covenant Health

Supervisor of Corporate Coding Services/Centralized Coding

Full Time, 80 Hours Per Pay Period

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

Position Summary: 

Under the direction of the Corporate Coding Manager, oversees all activities of daily operations and supervision of employees of the Corporate Coding department at Covenant Health.  Monitors the following on a daily basis to ensure facility goals are met and to prevent delays that affect the hospital’s financial performance: all unbilled accounts receivable claims for all coding deficiencies including those claims that have failed edits and are in need of correction.

Instills an equal appreciation in Coding personnel for complete and accurate information and the financial and clinical ramifications of all work processes. Responsible for ensuring practices in the department meet all the Joint Commission and state standards.  Maintains optimal communication links with Integrity Office, Clinical Documentation Improvement, Quality Management, Case Management and KBOS.  Customer service mentality is crucial, as is a good working relationship with the medical staff.

Responsibilities include interviewing, hiring and training new employees; and developing a consistently reliable service that adheres to quality, budget, and timeliness. Establishes and monitors individual employee’s quality and quantity standards assuring these standards are consistently met.  Ensures adherence to enterprise-wide policies, procedures, guidelines, and training manuals. Enforces standards for quality and timeliness based on customers' needs and in accordance with the Joint Commission, HIPAA, CMS and other related State and Federal guidelines.

Responsible for the coding accuracy and timeliness of the coding to meet regulatory and organizational requirements.  The coding services are crucial to the cash flow of Covenant and have a direct impact on Covenant’s financial performance.

• Under the direction of the Coding Manager, directs the day-to-day activities in the centralized medical coding operation to service the various business entities of Covenant Health, which includes the planning and maintenance of daily activities and special projects as necessary to achieve and maintain business objectives. Business entities include companies directly under the Covenant Health umbrella, but might also include physician offices not directly owned, operated, or managed by Covenant Health. 
• Responsible for team building and bringing together the coding staff from existing and new Covenant facilities into a central organizational structure and work group. 
• Ensures compliance to departmental policies and procedures, objectives, quality assurance programs and safety standards. 
• Assists with planning, directing and supervising of all coding activities.
• Monitors the various reports to assure staff work to meet goals set relative to Days in Accounts Receivable, Unbilled Accounts and accounts with billing errors.
• Assists with planning for annual operating and capital budgeting.
• Monitors for changes in Coding laws and regulations, and assures that staff is informed and educated in a timely manner.

Minimum Education:  None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:   Three (3) years of medical record experience in a supervisory role, acute care experience preferred.  Familiarity with the Joint Commission, state and financial regulatory approach mandatory, as well as hospital finance, needed.  Three (3) years coding experience required.

Licensure Requirement:    RHIA or RHIT required.  ICD-10 training preferred.