Covenant Health

Job Title
Manager Quality Care Management
Morristown-Hamblen Health System
Department Name



Morristown logo





RN, Manager Quality Care and Management


Full Time, 80 Hours Per Pay Period, Day Shift


Morristown Hamblen Overview:

Morristown-Hamblen Healthcare System has 167 licensed beds and 23 emergency suites. The hospital offers outstanding ancillary services including Laboratory, Radiology and Therapy services. At our Breast Imaging Center of Excellence, women can have their annual mammograms, biopsies, and can meet with a nurse navigator if needed. The Women’s Center offers six newly remodeled labor and delivery suites and has a secure nursery for the care of our newborns. It serves an eight-county region in the Lakeway Area and is equipped with modern technologies and expert staff to provide the best possible patient care. Learn more about our amazing facility at


Position Summary:

Responsible for the planning, organizing, management and evaluation of operations of quality, care management, infection prevention, regulatory compliance and medical staff services of assigned facilities. Responsible for the coordination of care for all patients through the continuum of care in assigned facilities. Fluent in quality improvement principles and Care Management requirements. This position manages all HR activities including daily staffing for discharge planning activities for responsible departments. This position reports to the District Director and the CNO/CAO of the facility.






  • In collaboration with District Director, develops department budgets that reflect effective management of resources to provide services.
  • In collaboration with District Director, facility leadership and medical staff, assists in the development of strategic initiatives for the department and facility.
  • Works with facility leadership to identify and monitor key processes and patient outcomes. Facilitates effective communication of results to physicians and other key stakeholders.
  • Identifies opportunities for improvement, implements corrective action plans to resolve issues and evaluate results for desired outcomes.
  • Manages Care Managers and social work functions to ensure the coordination of care for patients so they move seamlessly through the continuum of care.
  • Stays abreast of regulatory and licensing (Joint Commission, CMS, Leapfrog, State etc) requirements and ensures processes are in place to achieve desired outcomes.
  • Oversees peer review activities at assigned facility.
  • Collaborates with clinical and medical staff to ensure financial and length of stay goals are achieved.
  • Oversees continuity of strong Care Management Model to ensure compliance with established processes. Serves as a coach, mentor and role model for staff.
  • Oversees all activities of medical staff office, infection prevention and regulatory specialist ensuring compliance with regulatory/licensing requirements.
  • Ensures compliance of core measures and evidenced based care on a concurrent basis.
  • Works with leadership of all Covenant entities to ensure staffing needs are met in all facilities.
  • Proactively seeks opportunities to reduce waste and redundancy in the utilization of resources.
  • Participates in performance improvement teams to improve processes related to the coordination of care.
  • Actively participates as on the Quality, Peer Review and Credentials Committees.
  • Effectively communicates with medical staff to improve utilization of resources and compliance with evidenced based care.
  • Collaborates with nursing and other caregivers to ensure processes are in place to prevent hospital acquired conditions and hospital acquired infections.
  • Ensures multidisciplinary rounding process occurs with the appropriate people in attendance.
  • Provides current reliable data to all stakeholders on an ongoing basis to ensure clinical and financial goals are met.
  • Attend meetings, prepare reports and make presentations as required to physicians and hospital groups including senior leadership.
  • Local travel required.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.





Minimum Education:  None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.


Minimum Experience:  Five (5) years’ experience with at least three (3) years in a hospital setting; Experience and/or education in quality improvement, HIM, risk management or related field preferred.


Licensure Requirements:  Valid Tennessee RN license. CCM, ACM or CPHQ certification required or must be working toward and obtain with eighteen (18) months of employment in position. Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.



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