Covenant Health Overview:
Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer. Our more than 10,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than one million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named seven times by Forbes as a Best Employer.
Under direct supervision, this position provides advanced-level technical human resources service line support and guidance within a designated area of specialized expertise. Provides direct support for HR software applications, training on and maintenance of software applications, and interfacing with end-users (primarily HR staff and other constituent clients), vendors, and IT groups to identify and resolve application issues. Provide technical oversight of HR web pages, shared-sites, social media and career boards. Initiates, leads, and/or coordinates the investigation and resolution of complex process- and/or data-related issues as appropriate to the specified area of expertise. Develops and/or coordinates the development, documentation, and maintenance of operating processes, procedures, and data/records systems as applicable to area of expertise. This position is charged with routine and ad hoc reporting from systems as well as report and data analysis. May provide day-to-day technical oversight and/or project leadership/coordination and training on software/application projects, new releases, and implementations.
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate’s degree. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university. AS in computer-related field or an equivalent combination of post-secondary education and relevant work experience preferred.
Minimum Experience: Three (3) years Information Systems or three (3) years relevant functional area experience. Experience with Microsoft Office Products.
Working knowledge of Visio, Sharepoint, PDF tools, CYBORG, IVIS a plus. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications).
Minimum License: None
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