Covenant Health

Job Title
Consumer Relations Spec
ID
3251762
Department Name
SEVIER CLINIC

Overview

Peninsula-Logo-2017

 

Medical Office Receptionist 

PRN, Day Shift

Monday- Thursday

 

Our Sevierville outpatient clinic is located at 1104 Foxwood Drive in Sevierville, Tennessee, and is open Monday-Thursday, 7:30 am - 5:30 pm.  We provide mental health services for those experiencing psychiatric illnesses or symptoms. Our team of mental health professionals provide:

-Psychiatry

-Group, individual and family therapy

-Care Coordination

-Support Groups

-Medication management

-Assessment and referral services

 

Position Summary: Works with a team in order to assist the consumer during their time in the clinic. This job covers both medical records, front desk, charge and documentation audit functions. The Consumer Relations Specialist will possess the knowledge to work in any of the support team positions whenever needed. This knowledge will be obtained through cross-training. Duties will include (but not limited to) maintaining consumer charts, registration, scheduling appointments, computer data entry, answering the telephone, collecting copays and deductibles, and assisting the patient during their time in the clinic.

Responsibilities

 

  • Runs reports on a daily basis for scheduled appointments with clinical staff and requests charts from storage facility or from post-acute care providers for review, as needed.
  • Enters data daily including updating patient demographic information, appointment scheduling, updating treating provider information, completing registrations, admitting and discharging accounts, and processing discontinuation of services.
  • Checks daily queries and reports. Makes any necessary corrections or alerts appropriate staff for corrections.
  • Ensures all paper documents are properly prepped and batched for scanning at HIM corporate. Ensures all batches are sent to HIM corporate for scanning weekly at the minimum.
  • Reviews patient appointments to ensure appropriate appointment types are used and appropriate timeframes are followed per policy, such as treatment plan updates.
  • Checks for Aftercare paperwork/fax material and file until appointment date arrives.
  • Requests records from previous providers in accordance with Release of Information.
  • Sends notification of admission and discharge to primary care physician or primary psychiatrist, along with any progress updates as requested by Peninsula OP clinical staff.
  • Records all incoming requests for information on the day of receipt. Scans the request over to HIM for records to be prepared for patient. 
  • Runs reports on a daily basis for scheduled appointments with clinical staff and requests charts from storage facility or from post-acute care providers for review, as needed.
  • Enters data daily including updating patient demographic information, appointment scheduling, updating treating provider information, completing registrations, admitting and discharging accounts, and processing discontinuation of services.
  • Checks daily queries and reports. Makes any necessary corrections or alerts appropriate staff for corrections.
  • Ensures all paper documents are properly prepped and batched for scanning at HIM corporate. Ensures all batches are sent to HIM corporate for scanning weekly at the minimum.
  • Reviews patient appointments to ensure appropriate appointment types are used and appropriate timeframes are followed per policy, such as treatment plan updates.
  • Checks for Aftercare paperwork/fax material and file until appointment date arrives.
  • Requests records from previous providers in accordance with Release of Information.
  • Sends notification of admission and discharge to primary care physician or primary psychiatrist, along with any progress updates as requested by Peninsula OP clinical staff.
  • Records all incoming requests for information on the day of receipt. Scans the request over to HIM for records to be prepared for patient. 
  • Strives to maintain monthly collection goals and registration accuracy. 
  • Completes patient registrations within the same day and ensure all paperwork is scanned in a timely manner using the POR scanner.
  • Reviews assigned charts for documentation completeness and charging accuracy. Utilizes Omission Log to record missing charting elements and request charge corrections as needed.
  • Follows-up on Omission Logs to ensure timely corrections are being made.
  • Manages Peninsula Outpatient Delayed Claims.
  • Reviews and enters Behavioral Health Safety Net lab charges from Parkwest monthly.
  • Enters WIT Grant charges on the TNWITS website monthly.
  • Handles special projects as assigned by Office Supervisor.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other duties as assigned.

Qualifications

Minimum Education: High school diploma or equivalent 

 

Minimum Experience: Computer training, customer service training, and medical records organization skills. Must be able to type 40 wpm, and be able to work with diverse populations. Preference may be given to individuals with medical office work experience. Closed all major holidays, great benefits and work environment. Front Office Receptionist. Patient scheduling, registration, check in/out, and Medical Records. Friendly customer service with excellent communication skills and commitment to client confidentiality. Skilled with working in multiple systems and multi-tasking.

 

Licensure Requirement: None

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