Covenant Health

Job Title
Patient Service Representative II
Covenant Medical Management
Department Name




Patient Service Representative, Fort Sanders Regional Medical Center - Weight Loss & Nutrition Center (Knoxville, TN)

Full-time, 80 hours per pay period, Days


Monday - 10:00 am - 7:00 pm

Tuesday - 7:00 am - 6:00 pm

Wednesday - 6:45 am - 3:30 pm

Thursday - 6:45 am - 3:30 pm

Friday - 7:45 am - 12:15 pm


Position Summary:

Provide administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collect and process encounter form data. Collect and total outstanding balances and payments for services rendered. Balance work and computer at end of day.


Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience: One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required with minimum of one (1) year of medical office setting if charge entry is not required.


Licensure Requirement: None


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