Covenant Health

Job Title
Covenant Medical Management
Department Name



Patient Service Representative, LeConte Cardiology - Sevierville, TN

Full-time, 80 hours per pay period, Days


Position Summary: Provide administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collect and process encounter form data. Collect and total outstanding balances and payments for services rendered. Balance work and computer at end of day.  


Position accountabilities to include but not limited to:

  • Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
  • May answer telephone calls and route accordingly.
  •  Receive and record changes in patient information.
  • Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
  • Insure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
  • Responsible for scheduling appointments for return visits and end of day procedures and balancing.
  • Compiles data for the billing personnel.
  • Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
  • Develop the A-I-D-E-T fundamentals of communication.
  • Attend meetings as required and participates on committees as directed.
  • Perform other duties as assigned or requested.
  • Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.


Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required with minimum of one (1) year of medical office setting if charge entry is not required.


Licensure Requirement:



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