Covenant Health

Job Title
Patient Account Representative I
Fort Sanders Perinatal Center
Department Name


Perinatal Center


Patient Account Representative, Perinatology 

Full Time, 80 Hours Per Pay Period, Day Shift


Position Summary:  This position will be responsible for all aspects of the insurance and billing process.

  • Interprets and explains to patients and their families’ charges, services, insurance coverage, and hospital policy regarding payment of their bills.
  • Counsels patient or family regarding hospital financial policies including payment arrangements, charity guidelines, and payroll deductions.
  • Coordinates all financial aspects from patient responsibility on accounts, including admissions, financial counseling, billing and collection of the account.
  • Maintains fees, department records and manuals as required.
  • Responsible for billing contract company accounts and FSRMC for inpatient charges.
  • Researches and applies necessary adjustment on bankruptcy accounts, interfacing with vendor companies as needed.
  • Researches and files necessary paperwork on probate notices on patient accounts, flows through with attorneys and estate reps for resolution of balances due and processes releases as applicable.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Performs other related duties as required.

Minimum Education:  None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:  Experience in medical billing or financial area required.  Strong knowledge of medical terminology preferred.  Must be familiar with insurance plans and requirements and collection practices.


Licensure Requirement:  None


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