Covenant Health

Job Title
PATIENT TRANSFER SPECIALIST
ID
3211981
Facility
Covenant Health Corporate
Department Name
CALL CENTER

Overview

Covenant Health

 

Patient Transfer Specialist

Full-Time, 72 hours a pay period, Night Shift

 

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

 

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

 

Position Summary: The Patient Transfer Specialist serves as the primary contact for referring physicians and facilities requesting the services of Covenant Health for a continued, and often, higher level of patient care.  This position is responsible for collecting appropriate clinical information and coordinating and facilitating the acceptance of patient transfers and direct admissions into Covenant Health facilities in accordance with established clinical guidelines and protocols and Emergency Medical Treatment and Labor Act (EMTALA).

 

The Coordinator will obtain accurate patient demographic information and enter into the registration system and will also obtain verbal patient status/type admission orders from providers and enter into the Computerized Order Entry (CPOE) system, so the patient status/type is classified in the correctly in a timely manner.  The Coordinator will communicate and collaborate with physicians, hospital CAOs and leadership, System and Facility administrators on call (AOC), house supervisors and capacity management staff on a routine basis to elevate and resolve issues that are barriers to patient transfer acceptance.  Critical to this position is the ability to utilize critical thinking skills and judgement, multitask and initiate appropriate actions to ensure patients receive care in a timely manner. This position reports directly to the Call Center Manager.

 

 

Responsibilities

  • Coordinates and facilitates all patient transfer and consult requests from referring facilities in accordance with established clinical guidelines and protocols and EMTALA within established timeframes.
  • Coordinates and facilitates direct patient admissions from physician offices in a timely manner.
  • Obtains and documents accurate patient clinical information relevant to transfers or direct admissions and clearly communicates information to accepting physicians. Demonstrates the ability to triage and prioritize patient acuity utilizing critical thinking skills, clinical decision making and acquired knowledge to assist in assessing situations and facilitating patient flow through the continuum of care. 
  • Obtains accurate patient demographic information from referring facilities and physician offices to perform patient quick registration (The quick registration process may be delegated to non-clinical staff during high call volumes.)
  • Obtains verbal admission order from the provider for patient type/status (inpatient, observation, etc.) and appropriate level of care (critical care, telemetry, medical, etc.) Enters order into CPOE.
  • Immediately requests bed placement for patients and communicates bed numbers back to referring facilities or physician offices. In the event placement of delays, involves the ED physician and System and/or hospital CAOs and hospital CNOs.  (This function may delegated to the non-clinical staff; however, the Coordinator (or Specialist?) must remain actively engaged and provide close oversight.) 

Qualifications

Minimum Education: None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

 

Minimum Experience: Minimum of two (2) years in a health related field is required.

 

Licensure Requirements: Licensed EMT, Paramedic, LPN or RN in the state of TN required.

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