Covenant Health

Job Title
Patient Registration Specialist
Fort Loudon Medical Center
Department Name




Patient Registration Specialist


Full time, schedule is primarily days (8 & 12 hours), but may include every other weekend and nights (as needed). 


Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility. Ensuring verification of benefits and pre-certification requirements are met prior to scheduled appointment/admission. Follow up as necessary on all urgent or unscheduled registrations for consistency in the process. Establishes controls so unscheduled patients understand and receive accurate information on their patient liability.


Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience: Experience in hospital setting or financial area required. Strong knowledge of medical terminology preferred. Must be familiar with insurance plans and requirements.


Licensure Requirement: None


Job Relationships: Interactions With: Physician practices, Insurance companies, patients/family members, all diagnostic testing areas, all clinical units, surgery, Case Ma
Interpersonal Skills, Personal Traits, Abilities, and Interests: Extensive contact with patient/families, physician practices and insurance companies during pre-registration and verification process. Constant communication with testing areas and surgery regarding proper scheduling. Much communication with the Director of Registration/Financial Services for guidance and to ensure policies and procedures.


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