Covenant Health

Job Title
Appl Analyst Staff
ID
3208812
Facility
Covenant Health Corporate
Department Name
IT GENERAL FINANCIAL

Overview

covenant_logo

 

 

Kronos Staff Application Analyst

Full Time, 80 Hours per pay period, Day Shift

 

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.

 

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 

 

Position Summary:

Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

 

Responsibilities

  •  Act as interface between the user, vendor, and systems programming and operations.
  • Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
  • Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.
  • Perform workflow analysis and recommends quality improvements.
  • Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations
  • Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
  • Interface with user community to understand their security and business needs and implement solutions to accommodate them.
  • Ensure that user community understands and adheres to necessary procedures to maintain security.
  • Recommend standard policies and procedures for providing routine service.
  • Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling.

Qualifications

Minimum Education: AS in computer-related field or equivalent combination of education and experience

 

Minimum Experience: Minimum of five (5) years Information Systems or relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications).  IT Project management experience preferred. Experience in Kronos highly preferred. Excellent communication skills preferred. Trouble shooting experience preferred.

 

Licensure Requirement: Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.

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