Covenant Health

Job Title
Operations Analyst Associate
Covenant Health Corporate
Department Name






IT Operations Analyst

Full-Time, 80 Hours per pay period, Nights- 10:30PM-7AM

Covenant Health Overview:

Covenant Health is East Tennessee’s top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer with over 11,000 employees.


Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. 


Position Summary:

Under general supervision, responsible for the execution of data center processes and procedures, maintaining equipment, and recording, resolving and routing IS issues in a client/server environment.


  • Monitors and controls computer systems in a client/server environment in accordance with established routines.
  • Performs tasks associated with computer operating system in accordance with detailed instructions, including research, resolution, and logging of data center computer systems operational and scheduling issues.
  • Participates in system upgrades, performs basic server administration functions.
  • Monitors and controls computer systems by operating on-line terminals.
  • May operate auxiliary equipment directly associated with the computer systems.
  • Maintains records regarding output units and supply inventories, performs tape librarian functions necessary to operate a shift.
  • Assists in manipulating controls to rearrange sequence of job steps to continue operations when individual units of the system malfunction.
  • Participates in special projects and activities at the discretion of the IT management team.
  • Provides customer relations across the range of Covenant Health IT activities including Support Services, business units and vendors. Able to effectively communicate with IT staff to resolve issues, backing up the help desk if needed.
  • Performs technical duties with supervision and assistance, escalates more complex issues to more experienced staff or shift leader as appropriate.
  • Other duties as assigned.


Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.


Minimum Experience: One (1) year experience in a progressive data center environment required.  Demonstrated knowledge of PC and server processes and operations.  Competent to work in several phases of computer operations.


Licensure Requirement: None


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