Covenant Health

Scheduling Dispatcher

ID
3107530
Facility
Covenant Home Care
Department Name
PATIENT SERVICES CTR

Overview

Homecare

Scheduling Dispatcher

 

Full-time, 80 hours per pay period, Days

On-call rotation on weekends and holidays

 

Position Summary: Primary responsibility is to logistically schedule up to 50 field staff of any discipline to visit up to 200 patients on a daily basis. Daily scheduling responsibilities while communicating with field staff, patients, physicians, etc. in order to maintain proper care coordination and continuity of care for assigned team. Memorization is key to this role.

 

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

 

Minimum Experience: Requires basic understanding of general office procedures. Previous logistics/dispatch background is desired and previous experience in medical office supervision preferred. Requires effective human relations and communications skills.

 

Licensure Requirement: None

Responsibilities

Patients change on a daily basis so must be able to adapt to consistently changing patient locations throughout 17 counties in east Tennessee.

  • Memorize up to 50 field staff locations by zip code while scheduling staff per discipline (OT, RN, LPN, etc)
  • Answer phone calls/emails/workflow and scheduling up to 200 patient appointments per day
  • Provide exceptional customer service to patients/field staff while scheduling appointments
  • Accommodate scheduling needs of new and existing patients, including scheduling future appointments and revising schedule changes
  • Perform patient centered scheduling duties, utilizing the scheduling system (Home Care Home Base)
  • Maintain full staff schedules and maintain office schedule workflow
  • Participate in meetings regarding execution of scheduling
  • Execute minor scheduling projects related to scheduling process

Qualifications

Simply having receptionist or front desk experience is not enough to qualify due to the complex nature of the position.

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