THIS POSITION IS POSTED FOR CURRENT OR PREVIOUS EMPLOYEES OF COVENANT HEALTH ONLY.
IF YOU ARE NOT CURRENTLY OR PREVIOUSLY EMPLOYED WITH COVENANT HEALTH, PLEASE VISIT www.staffingsolutions.com TO APPLY FOR THIS POSITION.
Call Center Representative - Full Time
Processing and fulfilling consumer inquiries in the Call Center. Primary responsibilities include answering incoming telephone calls and responding to customer needs and inquiries in a professional manner - exhibiting excellent customer service; entering data with accuracy; responding and resolving customers needs efficiently and accurately; adhering to departmental policies and procedures; projecting a positive image of Covenant Health and its affiliates. This position reports to the Call Center Team Leader and the Call Center Manager.
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience: Must be proficient in relevant computer applications. Must demonstrate excellent customer service skills, verbal communication and listening skills. Previous call center or customer service experience is preferred.
Licensure Requirements: None
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