Full-time, 80 hours per pay period, Days
Position Summary: Has full knowledge of all positions within the Registration Department, including the outpatient scheduling function. Provides daily leadership to Registration Department. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Resolves complex registration or outpatient scheduling issues that cannot be resolved by the staff. Serves as the primary registration and outpatient scheduling contact for physicians, nursing managers, and other hospital departments. Actively monitors work productivity to ensure accuracy rates are maintained. Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements. Under the direction of the registration director can conduct with the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale. Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching and counseling as approved by the Director. Takes a lead role in providing excellent customer service to all customers. This position assists the department Director with maintaining productivity of the department and with meeting the department’s goals.
Minimum Education: Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.
Minimum Experience: Two to three (2-3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Knowledge of third party payors and insurance verification required. Experience in problem solving, analytical reviews, budgeting and forecasting preferred. Expected to perform adequately within the position after working at least three (3) to six (6) months.
Licensure Requirement: None
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