Covenant Health

  • Patient Account Representative II

    ID
    2842473
    Facility
    Fort Sanders Perinatal Center
    Job Location
    US-TN-Knoxville
    Department Name
    PERINATOLOGY
  • Overview

    Perinatal Center

     

     

    Patient Account Representative II

     

    Full Time, Day Shift, 80 Hours Per Pay Period

     

    Fort Sanders Perinatal Center is a busy Maternal Fetal Medicine and OB/GYN Physicians Practice. We have a small but efficient Business Office who is in need of a Patient Account Rep II.

    The Patient Account Representative II in an integral part of the Business Office and deals with the claim process and follow-up with Insurance Companies to ensure prompt and appropriate payment. This position reviews accounts and initiates necessary actions to ensure payment - including claim appeals and denials.

     

    Representative must have a thorough understanding of patient account follow-up and payment guidelines for insurance and employer plans,etc.

     

    Position Summary: The Patient Account Rep II is responsible for inbound inquiries from patients, family members, insurance carriers or other payment sources.   The primary responsibility of the Patient Account Rep II is to provide timely and accurate follow-up in response to these inquiries.  The Patient Account Rep II will respond to a minimum of 60 inquiries per day or an equivalent work assignment, contingent upon which functional area within the Business Office the position is assigned. The Patient Account Rep II serves as a resource to Patient Account Rep I’s by providing training and assistance with more complex issues. There are several sub-categories of the Patient Account Rep II position that are used as internal designations. There may be variations within these designations as to specific responsibilities, related primarily to the customer base being served and the functional area within the Business Office.

     

    Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

     

    Minimum Experience: One (1) to two (2) years experience in Patient Accounts/Customer Service is required.  Must meet all requirements of Patient Account Rep I position.  Will be expected to perform adequately within the position after working at least three (3) to six (6) months on the job.

     

    Licensure Requirements: None

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