Covenant Health

  • Consumer Relations Specialist

    ID
    2815246
    Facility
    Peninsula, a Division of Parkwest Medical Center
    Job Location
    US-TN-Knoxville
    Department Name
    KNOX CLINIC
  • Overview

    Peninsula

     

    THIS POSITION IS POSTED FOR CURRENT OR PREVIOUS EMPLOYEES OF COVENANT HEALTH ONLY. 

     

    IF YOU ARE NOT CURRENTLY OR PREVIOUSLY EMPLOYED WITH COVENANT HEALTH, PLEASE VISIT www.staffingsolutions.com TO APPLY FOR THIS POSITION.

     

    Customer Relations Specialist, Knox Clinic

     

    PRN/OCC, Shift: Days

     

     

    Position Summary:

    Works with a team in order to assist the consumer during their time in the clinic. This job covers both medical records and front desk functions. The Consumer Relations Specialist will possess the knowledge to work in either of the support team positions whenever needed. This knowledge will be obtained through cross-training. Duties will include (but not limited to) maintaining consumer charts, registration, scheduling appointments, computer data entry, answering the telephone, collecting copays and deductibles, and assisting the consumer during their time in the clinic.

     

    Reports To: Clinic Office Manager

     

    Supervises: N/A

     

    Minimum Education: High School graduate

     

    Minimum Experience: Experience working in a medical office preferred. Computer training, customer service training, and medical records organization skills necessary. Must be able to type 40 wpm, and be able to work with diverse populations.

     

    Licensure Requirement: None

     

     

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