Patient Experience Advisor - Journey to Excellence
Part Time, 48 hours per pay period, Day Shift
Position Summary: The Patient Experience Advisor is responsible for maintaining processes and systems to drive excellence in delivery of quality, patient-centered care and overall patent/customer satisfaction. In this role, the employee engages with patients, visitors, staff, physicians and leadership. Through this they support leadership to ensure facility-wide engagement and adherence to all expectations to achieve increased outcomes on patient-centered care throughout the facility. This position supports the strategic initiatives related to patient satisfaction/customer service under the direct management of the Facility CAO with a dotted line to the Patient Experience Coach.
Minimum Education: Bachelor’s Degree in Nursing, Public Health, Health Administration, Social Science, Organizational Development, Business Management, or related field, required. Master’s Degree preferred.
Minimum Education: Three plus (3+) years demonstrated customer service experience preferably in a healthcare setting.
Licensure Requirement: None
Software Powered by iCIMS