Covenant Health

  • Patient Experience Advisor - JTE

    Fort Loudon Medical Center
    Job Location
    US-TN-Lenoir City
    Department Name
  • Overview






    Patient Experience Advisor - Journey to Excellence

    Part Time, 48 hours per pay period, Day Shift


    Position Summary: The Patient Experience Advisor is responsible for maintaining processes and systems to drive excellence in delivery of quality, patient-centered care and overall patent/customer satisfaction. In this role, the employee engages with patients, visitors, staff, physicians and leadership. Through this they support leadership to ensure facility-wide engagement and adherence to all expectations to achieve increased outcomes on patient-centered care throughout the facility. This position supports the strategic initiatives related to patient satisfaction/customer service under the direct management of the Facility CAO with a dotted line to the Patient Experience Coach.


    Minimum Education: Bachelor’s Degree in Nursing, Public Health, Health Administration, Social Science, Organizational Development, Business Management, or related field, required.  Master’s Degree preferred.


    Minimum Education: Three plus (3+) years demonstrated customer service experience preferably in a healthcare setting.


    Licensure Requirement: None



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