Care Navigator, Quality Management Department
Full-time, 80 hours per pay period, Days
Position Summary: Functions as a liaison that collaboratively works with patients, physician and referral sources in the community to manage and improve the health conditions of each patient by educating the patient/families and coordinating additional services needed. The Care Navigator works under the guidance of the RN Care Coordinator and Quality Leadership to provide collaborative care management services.
Minimum Education: None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.
Minimum Experience: Three to five (3-5) years experience in a clinical setting, case management or utilization review experience preferred. Must be computer literate with basic knowledge of Microsoft Office programs. Ability to build rapport and engage patients in effective dialogue related to their treatment plan. Ability to quickly identify and prioritize patient’s needs and provide structured and focused support and interventions. Exceptional level of critical thinking, analytical and creative problem solving skills. Exceptional level of independence, organization and interpersonal skills.
Licensure Requirement: LPN with active license in the state of TN or Certified Medical Assistant
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