Patient Registration Specialist
The Registration Associate is an entry level position focused on learning and performing accurate collection and data entry of the required financial and demographic information for all patients. Such information shall be inclusive of, but not limited to, pre-certifications, authorizations, insurance and employer plan terms, patient types, payers, and regulatory guidelines related to compliance. Incumbent demonstrates knowledge of all payer categories, i.e. Commercial, Managed Care, Self-Pay, Blue Cross, Workers Comp, Tenncare and Medicare. Incumbent is accountable for assuring all records are located and processed on a daily basis. Incumbent acts as a liaison between patients and/or family members and other medical personnel. Incumbent must have excellent customer service skills in order to assure the needs of our community and customers are met.
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience: No experience required. Knowledge of insurance requirements preferred. Customer service experience preferred. General clerical background. Typing and/or keyboard skills. Requires good communication skills, attention to detail, and organizational skills. Ability to learn quickly and perform multiple tasks in a fast-paced environment. Ability to make decisions independently. Good customer service skills.
Licensure Requirement: None
Physical Requirements: Type D
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