Covenant Health

Call Center Representative

Covenant Health Corporate
Department Name


 Covenant Health


Call Center Representative - Full Time


Processing and fulfilling consumer inquiries in the Call Center.  Primary responsibilities include answering incoming telephone calls and responding to customer needs and inquiries in a professional manner - exhibiting excellent customer service; entering data with accuracy; responding and resolving customers needs efficiently and accurately; adhering to departmental policies and procedures; projecting a positive image of Covenant Health and its affiliates.  This position reports to the Call Center Team Leader and the Call Center Manager.


Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience: Must be proficient in relevant computer applications.  Must demonstrate excellent customer service skills, verbal communication and listening skills.  Previous call center or customer service experience is preferred. 


Licensure Requirements: None



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