Call Center Representative - Full Time
Processing and fulfilling consumer inquiries in the Call Center. Primary responsibilities include answering incoming telephone calls and responding to customer needs and inquiries in a professional manner - exhibiting excellent customer service; entering data with accuracy; responding and resolving customers needs efficiently and accurately; adhering to departmental policies and procedures; projecting a positive image of Covenant Health and its affiliates. This position reports to the Call Center Team Leader and the Call Center Manager.
Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience: Must be proficient in relevant computer applications. Must demonstrate excellent customer service skills, verbal communication and listening skills. Previous call center or customer service experience is preferred.
Licensure Requirements: None
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