Covenant Health

Courtesy Ambassador

ID
2548490
Facility
Parkwest Medical Center
US-TN-Knoxville
Department Name
CONSUMER RELATIONS

Overview

Parkwest

 

 

 

 

Courtesy Ambassador, Surgery and Critical Care waiting areas

PRN/Occasional, Shift hours will vary based upon need - Surgery waiting 4-8pm, Critical Care waiting 3-11:30 pm.

 

 

 

Position Summary: Greets arriving patients and visitors.  Directs or escorts patients to the appropriate areas.  Escorts patients to their destination in a wheelchair if necessary.   Provides room numbers for visitors and directs to the proper elevator.  Locates room numbers for incoming phones calls and transfers call to room. Liaison between families in surgery waiting area, hospital staff and physicians.  Makes sure coffee is available for waiting families and helps maintain the appearance of their work area.  Escorts family members to consultation rooms to meet with physicians when necessary.  Position reports to the Coordinator of Consumer Services.

 

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma

 

Minimum Experience: Previous customer service experience preferred

 

Licensure Requirement: None.

 

 

 

 

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