Full-Time (80 hours per pay period); Shift hours: Variable
To serve as the primary point of communication between patients, nursing staff, and others and Food Services department; and to accurately process meal requests as ordered, ensuring the patient’s special diet needs are met.
ESSENTIAL JOB FUNCTIONS:
The duties and responsibilities of this position include, but are not limited to:
1. Initiates any new diets, diet changes, tube feedings and NPO orders accurately; maintaining current lists of supplements needed for patient trays. Refers meal requests and questions to the clinical dietitians when unable to process or answer accurately; updates diet lists immediately as new orders arrive;
2. Answers telephone appropriately utilizing the department’s written format for taking patient meal orders, and utilizing customer service skills as established by MMC. Performs all clerical tasks correctly and attentively;
3. Enters patient meal orders into the system quickly and accurately; collects and maintains food preferences for patients on house diets; provides assistance to patients as needed for placing meal orders; and contacts patients who have not placed meal orders.
4. Prepares nourishments and supplements, and enters charges and credits for tube feedings and supplements into the system;Generates reports as needed.
NON-ESSENTIAL FUNCTIONS: Other duties as assigned.
HEALTH/SAFETY/COMPETENCE: Cannot pose a direct threat to health or safety of self or others. Must provide safe, efficient, competent care to customer or patient population. Must demonstrate competency of the functions described in the performance continuum and skills list.
EDUCATION/KNOWLEDGE/SKILLS: A high school diploma or its equivalent is required, with course work to include English, mathematics and grammar. Must be able to read with comprehension, write legibly and perform simple arithmetic calculations. Must be familiar with general office practices such as accurate filing and effective general office machine usage, and must possess excellent telephone skills. Must be capable of performing repetitive clerical tasks on a continuous basis. Must show good judgment and reliability and be able to work without direct supervision.
EXPERIENCE: A minimum of six months’ experience in a clerical position is preferred.
Software Powered by iCIMS