Covenant Health

Patient Account Representative II

Covenant Medical Management
Job Location
Department Name




Patient Account Representative II

Full-time, 80 hours per pay period, Days


Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology



Position Summary:

The Patient Account Rep II is responsible to provide timely and accurate follow-up of claim issues, working of accounts receivable and responding to inquiries from insurance carriers, patients, office managers and other staff.  The Patient Account Rep II will respond to a minimum of 32 tasks per day or an equivalent work assignment, as well as other daily duties as assigned.  This is contingent upon which functional area within the Business Office the position is assigned. The Patient Account Rep II serves as a resource to Patient Account Rep I’s by providing training and assistance with more complex issues.


There are several sub-categories of the Patient Account Rep II position that are used as internal designations,   examples of the designations would be:  Financial Poster, Accounts Receivables, Collections and Audit Response Rep.    There may be variations within these designations as to specific responsibilities, related primarily to the customer base being served and the functional area within the Physician Central Business Office.



Job Relationship: Interactions with patients and/or the public, insurance companies, physician office staff, operational staff, physicians, IT personnel and employees from other departments.


Interpersonal Skills, Personal Traits, Abilities and Interests: Much contact with Insurance Carriers regarding billing and contract issues. Extensive contact with employees of the physician office. Extensive contact with patients/customers requiring assistance with account resolution. Discretion is required in non-routine situations. Ability to work within a group setting and be a team player in a mature and positive manner



Minimum Education:  None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.


Minimum Experience:  Preference given to candidates with physician office experience.  One to two (1-2) years of experience in Physician Billing, Business Office or Patient Accounts/Customer Service is required. Must meet all requirements of Patient Account Rep I position.  Expected to perform adequately within the position after working at least 90 days on the job. 


Licensure Requirement: None.



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